FAQs

KOALA ECO - FAQ

I’m trying to keep home surfaces spotless in the light of information about COVID-19. Are your products strong enough?

All of KOALA ECO’s surface sprays have been independently lab-tested, and have the capacity to kill 99.999% of germs, viruses and bacteria when used as directed. Regular cleaning is recommended – and don’t forget doorknobs and taps as well as draining boards and frequently used hard surfaces.

What about your dish soap and hand wash?

Our dish soap and hand wash are antibacterial and will wash away viruses and bacteria, however, they don’t contain alcohol so do not work as a sanitiser. We are however in the process of producing a sanitiser for hands. If you use our hand wash, remember to wash for at least 20 seconds, and rinse in hot water.

Are your cleaners safe for all kinds of surface?

As an important part of KOALA ECO’s production and development processes, we’ve had our cleaners tested on multiple surfaces including marble, concrete, and porous stone, to ensure they won’t damage any of these materials, and to make sure we are using a safe amount of essential oils. Every test has given us beautiful results. We do however always recommend a patch test when you use the cleaner for the first time on a new surface.

Do you have a cleaner that’s especially good for wooden surfaces?

Our floor cleaner is formulated to work really well on wooden surfaces. It contains the essential oils of Mandarin and Peppermint, and smells incredible. It is PH-neutral and does not contain alcohol so it won’t dry out your floor or wood furniture.

You may be interested to know we have tested our floor cleaner on many types of surface including waxed wood, engineered stone, concrete, polished concrete, caesar stone and white marble and its work brilliantly without causing any damage. Of course, we always recommend a patch test first: it’s common sense.

Also, it's important you follow the directions on the bottle and mix our floor cleaner with water, otherwise it can feel sticky if used without diluting.

Are your products safe around babies and pets, and can I use them during pregnancy?

Absolutely. KOALA ECO products are completely safe to be used around babies and pets, and safe for use during pregnancy. Our cleaners, sprays and lotions are antibacterial and anti-fungal, and we use carefully measured, safe amounts of native Australian essential oils in our products, which are also certified cruelty-free, allergy safe, and non-toxic. We aim for the naturopathic benefits of breathing in essential oils rather than customers being blasted by synthetic fragrance: so there are no artificial perfumes in anything we make.

I notice you use plastic for your bottles?

Yes we do, however our bottles are made from 100% post-consumer-recycled plastic: in other words, bottles that are recycled from bottles. No new plastic is created with our bottles.

Known as rPET, this process recycles original PET containers into ‘new’ bottles, and is more environmentally friendly because rPET has a lower carbon footprint than virgin PET.

The same size, strength, shape and transparency as our original bottles, our rPET bottles appear—appropriately enough—to have a slight tint. After use, they are still recyclable into other products. This means KOALA ECO is no longer be responsible for creating any further plastic for our bottles.

We also make sure our packaging, boxes etc are recycled. And don’t forget, each KOALA ECO bottle you buy triggers a donation to One Percent for the Planet.

I’ve a septic tank. Are your products OK for this?

All of KOALA ECO’s products are totally suitable for greywater and septic tanks. Any alcohol we use in our ingredients is plant-derived and biodegradable. This means it is produced as a by-product of the fermentation of natural sugars in fruit. It’s a natural preservative and also kills germs.

All of the ingredients in our products including this plant-derived alcohol are readily biodegradable and do not contain phosphates or any other chemicals known to create issues in septic systems.

Some general details about our company and products, which may reassure you

KOALA ECO is only three years old but stocked in over 700 Australian stores as well as now sold in mainland China, Hong Kong, Korea, Japan, Singapore, Thailand, Bahrain, and Taiwan. Our products are locally made and sourced, our bottles are rPET, and we use all recycled packing and shipping materials. Our bottles are designed to be refilled and reused as we offer most of our products with a refill option. We give back with every purchase to One Percent for the Planet to assist in worldwide conservation.

We are passionate about healthy, environmentally friendly products and engaged pharmaceutical and naturopathic counsel to investigate Australia’s abundant, potent and distinctive flora, so our products could use the full force of nature to clean as effectively as its chemical competitors.

Many of the essential oils we use in KOALA ECO have been part of the Aboriginal pharmacopoeia for thousands of years. There are also a lot of “Eco products” on the market that reference the use of essential oils but many of these oils have been diluted with synthetic fragrance. We only use pure Australian essential oils and 100% biodegradable and eco-friendly plant derived ingredients.

Our products are:

Marine and septic tank safe: no bleach or chlorine, minimal impact on the environment after drain disposal. Our products rapidly biodegrade.
Cruelty-free: Never tested on animals.
Free from petrochemical solvents that can cause respiratory and skin problems. Our formulas have been tested and classified as non- irritants. Even so, please exercise caution and keep out of reach of children.
Free from synthetic colours, fragrances or scents, which can cause headaches, or respiratory problems • Nitrates, chlorine, ammonia, parabens, or any sulphates including SLS and SLES • Cocamidopropyl betaine (coco-betaine), Dyes or masking agents • animal ingredients • palm oil products